IT System Administrator

About the role

Eltropy’s IT & Security team is looking for a hands‑on IT System Administrator to own day‑to‑day IT operations for its India team. You will manage endpoint devices, identity services, onboarding, and end‑user support while collaborating with global IT colleagues on projects that improve security and efficiency.

Key responsibilities

• Own new‑hire onboarding and off‑boarding, including account provisioning, device preparation and a smooth first‑day experience.
• Manage laptop procurement, imaging, shipping, tracking and the full asset lifecycle for the India team and distributed staff.
• Provide macOS and Windows end‑user support via Zendesk, meeting SLA targets.
• Administer Microsoft Entra ID (Azure AD) for user/group lifecycle, authentication, Conditional Access and role‑based access control.
• Manage the macOS fleet in Kandji and the Windows fleet in Microsoft Intune – enrollment, configuration, app deployment and patch management.
• Administer Google Workspace – user provisioning, group and shared‑drive management, and collaboration tools.
• Support SSO and SCIM provisioning across SaaS applications and troubleshoot identity/access issues.
• Perform basic networking tasks such as configuring and troubleshooting access points, switches and routers.
• Support security and compliance operations including access reviews, endpoint hardening, MFA enforcement and SOC 2 evidence collection.
• Run day‑to‑day IT operations for the India team while contributing to company‑wide IT initiatives.
• Develop and maintain clear documentation, runbooks and SOPs for all IT systems and processes.
• Stay current on emerging technologies and recommend improvements to reliability, security and efficiency.

Required profile

• Extremely detail‑oriented and able to catch small issues before they become problems.
• Accountable – takes ownership of tasks from start to finish without needing follow‑up.
• Proactive – anticipates issues, raises them early and seeks continuous improvement.
• Driver – comfortable managing day‑to‑day operations while pushing broader IT initiatives forward.
• Strong judgment around data handling, access control and compliance in a SOC 2 environment.

Required skills

• macOS and Windows operating systems
• Zendesk ticketing system
• Microsoft Entra ID (Azure AD), Conditional Access, RBAC
• Kandji (macOS device management)
• Microsoft Intune (Windows device management)
• Google Workspace administration
• SSO and SCIM provisioning
• Basic networking – access points, switches, routers
• MFA implementation and endpoint hardening
• SOC 2 compliance processes