IT Support Specialist (Remote)

About the role

This full‑time remote position supports a growing US‑based company by being the first point of contact for clients and internal teams. You will troubleshoot hardware, software and network issues, maintain systems, and ensure smooth IT operations.

Key responsibilities

• Provide first‑level technical support via email, phone and remote‑desktop tools.
• Diagnose and resolve hardware, software and network problems promptly.
• Assist with setup, configuration and maintenance of company systems, hardware and software.
• Guide users through problem‑solving steps and deliver training when needed.
• Escalate complex issues to the appropriate team.
• Document tickets, resolutions and system configurations in the ticketing system.
• Support software deployments, updates and compatibility checks.
• Perform basic network troubleshooting and minor server maintenance.
• Track and analyze recurring incidents to improve system efficiency.

Required profile

• 2+ years of experience in an IT support role, preferably in a fast‑paced, customer‑facing environment.
• Experience working remotely and supporting international clients is a plus.
• Excellent written and verbal communication in English; Spanish proficiency required.
• Strong analytical and problem‑solving abilities, able to work independently.
• Proven customer‑service orientation.

Required skills

• Windows, macOS and Linux operating systems.
• Cloud platforms: AWS, Google Cloud, Azure.
• Remote‑desktop applications and ticketing systems.
• Networking fundamentals: TCP/IP, DNS, VPN.
• Hardware troubleshooting and maintenance.
• Software installation and update management.
• Basic server and network troubleshooting.

What we offer

• Compensation between $1,000 and $2,000 per month (USD), paid twice monthly.
• Independent contractor agreement with potential for long‑term collaboration.