IT Support Specialist – End‑User Support

About the role

ServiceTitan is seeking an IT Support Specialist who thrives on solving technical problems and delivering a top‑notch experience for employees. You will work on‑site, providing day‑to‑day assistance across Windows and macOS environments while collaborating with a fast‑moving IT team.

Key responsibilities

• Provide phone, email, and in‑person support for hardware, software, and connectivity issues.
• Manage the technology lifecycle: imaging, configuring, deploying, and recovering laptops for onboarding and offboarding.
• Coordinate hardware orders, receiving, and asset tracking with vendors.
• Administer MDM platforms (Microsoft Intune, Jamf) for device enrollment, compliance, and software deployment.
• Maintain user accounts and access in Google Workspace and Microsoft 365.
• Track IT assets from procurement through retirement.
• Resolve Service Desk tickets within SLA and document solutions.
• Support AV and conferencing equipment, including Zoom Rooms and displays.
• Assist Network and Systems Engineers with cabling, switch connections, and wireless access point tasks.
• Administer endpoint security tools and ensure MDM compliance.
• Escalate complex issues to Tier 2 with clear documentation.
• Maintain IT documentation, knowledge‑base articles, and onboarding/offboarding checklists.
• Contribute to projects such as hardware refreshes and software rollouts.

Required profile

• CompTIA A+ certification or equivalent.
• 2+ years of IT support experience (or 3+ years in a helpdesk role).
• Strong troubleshooting skills in Windows and macOS environments.
• Attention to detail and solid documentation habits.

Required skills

• Windows operating system
• macOS operating system
• Laptop imaging and deployment
• Microsoft Intune
• Jamf
• Google Workspace
• Microsoft 365
• Asset inventory management
• ServiceNow, Jira or Zendesk
• TCP/IP, DHCP, DNS fundamentals
• Antivirus and endpoint security tools
• Zoom Rooms and AV conferencing equipment
• Cabling, switch and wireless access point support