IT Support & Security Monitoring Technician

About the role

This position focuses on real‑time monitoring of security alerts and system health across managed client environments. You will work independently during U.S. business hours, triaging notifications, investigating incidents, and documenting actions.

Key responsibilities

• Monitor security alerts, infrastructure notifications, and system warnings for multiple clients.
• Review and triage alerts, determine severity, and recommend clear next steps.
• Investigate Microsoft 365 and Windows‑related alerts.
• Troubleshoot basic IT and endpoint issues when required.
• Document findings, actions taken, and recommendations in detailed tickets.
• Escalate issues according to documented procedures.
• Maintain accurate ticket records while working remotely.

Required profile

• Hands‑on experience monitoring IT systems, security alerts, or infrastructure notifications.
• Working knowledge of Microsoft 365 administration and Windows troubleshooting.
• Experience using ticketing systems and following escalation procedures.
• Ability to identify which alerts need action, escalation, or further investigation.
• Strong written English for clear ticket documentation.
• Detail‑oriented, organized, and able to work independently.
• Availability to work U.S. business hours from India or the Philippines.

Required skills

• Microsoft 365 administration
• Windows operating system troubleshooting
• Ticketing system usage
• Alert triage and severity assessment
• Security monitoring fundamentals