IT Support Engineer (L1/L2) – Chennai

About the role

We are looking for an IT Support Engineer (L1/L2) to join our team in Chennai. The role involves providing technical support to customers and users, troubleshooting hardware, software and basic network issues, and gaining exposure to inside sales, lead generation, GTM and business development activities.

Key responsibilities

• Provide L1/L2 technical support to users and customers, diagnosing and resolving hardware, software, system and basic network issues.
• Maintain accurate records of incidents, resolutions and follow‑ups, and escalate complex problems when necessary.
• Support inside‑sales, lead generation and Go‑To‑Market initiatives, assisting with customer outreach and business development activities.
• Coordinate with internal teams to ensure timely resolution of customer requirements.

Required profile

• Bachelor’s degree or Diploma in Computer Science, Information Technology or a related field; freshers and candidates with relevant IT support experience are welcome.
• Willingness to work rotational shifts and to be based onsite in Chennai.

Required skills

• Computer hardware troubleshooting.
• Software and operating system troubleshooting.
• Basic networking concepts.

What we offer

• Hands‑on experience in IT support with exposure to customer support and business development.
• Accommodation support of ₹5,000 per month.
• Performance‑based career growth and salary revision after probation.