IT Support Engineer

About the role

The 1st Line IT Support Engineer is the first point of contact for all technical issues, providing timely support for hardware, software, and basic network-related problems. You will work closely with end users, ensuring a positive support experience while maintaining service levels and accurate documentation of incidents.

Key responsibilities

• Act as the first point of contact for technical enquiries via phone, email, and remote tools.
• Log, categorise, and triage service desk tickets, ensuring accurate documentation and timely resolution.
• Perform password resets and manage user accounts within Active Directory.
• Troubleshoot hardware, software, and basic network connectivity issues.
• Configure and deploy workstations, laptops, and printers for end users.
• Maintain accurate hardware and asset inventory records.

Required profile

• Strong communication skills with the ability to explain technical concepts to non‑technical users.
• Experience working with Microsoft 365 applications and administration.
• Good understanding of basic networking concepts and protocols.
• Strong problem‑solving skills and a proactive approach to troubleshooting.
• Ability to manage multiple tasks while maintaining high attention to detail.
• Commitment to delivering excellent customer service in a fast‑paced support environment.

Required skills

• Microsoft 365 administration
• Active Directory user administration
• Remote support tools
• Ticketing tools
• Basic networking concepts

What we offer

• 18 days of annual leave plus UK bank holidays, casual and sick leave, and a birthday break.
• 7 Indian public holidays.
• Medical insurance after successful probation.
• Cab services for employees in selected locations.
• Inclusive culture that values diversity and encourages authentic self‑expression.