IT Support Associate

About the role

The IT Support Associate provides first‑level technical assistance to the operations team within an Amazon Fulfillment Center. This role bridges the gap between end‑users and the IT department, ensuring smooth operation of hardware, software, and network systems.

Key responsibilities

• Diagnose and resolve issues on Windows, macOS, and Linux workstations.
• Maintain and troubleshoot Zebra thermal printers, thin clients, scanners, and handheld terminals.
• Perform network engineering tasks, data cabling, and telecom/PBX administration.
• Conduct root‑cause analysis and document solutions.
• Support project initiatives and mentor Technical Support Technicians.
• Assist with daily departmental activities and system administration across diverse hardware and software environments.

Required profile

• At least 1 year of corporate‑setting support experience for Windows, macOS, or Linux operating systems.
• Demonstrated ability to troubleshoot integrated computer systems.
• Strong analytical and problem‑solving skills.
• Excellent written and oral communication abilities.

Required skills

• Windows, macOS, Linux OS support
• Zebra thermal printers, thin clients, scanners, handheld terminals
• Network troubleshooting and data cabling
• Telecom/PBX administration
• Root‑cause analysis
• CompTIA A+, CompTIA Network+
• Cisco/CCNA
• Linux (Red Hat)
• Microsoft hardware installation
• AWS fundamentals