IT Services Administrator Manager

About the role

We are seeking an experienced IT Services Administrator Manager to lead the administration and support of our entire IT environment. You will be responsible for ensuring the reliability, security, and performance of all hardware, software, and network assets while providing top‑tier support to employees.

Key responsibilities

• Manage and maintain servers, networks, desktops, laptops, printers, cameras, AV devices, biometric access control and other peripherals.
• Provide technical support via ticketing system, troubleshooting hardware and software issues for all staff.
• Oversee end‑to‑end onboarding and offboarding, provisioning and de‑provisioning of accounts, devices, applications and access.
• Administer Microsoft 365 services (Entra ID/Azure AD, Exchange Online, Teams, SharePoint Online, OneDrive, Intune) and enforce security/compliance settings.
• Monitor network performance, configure devices and resolve connectivity problems.
• Implement security measures including firewalls, antivirus, IDS, phishing protection and data encryption.
• Develop and maintain backup and disaster‑recovery plans.
• Install, configure and patch software and operating systems.
• Maintain documentation of configurations, procedures and asset inventory.
• Enforce IT policies, ensure compliance with standards such as ISO‑27001 and SOC2.
• Coordinate with vendors for equipment, licenses and support services.
• Provide training and knowledge sharing to end‑users and colleagues.

Required profile

• Bachelor’s degree in IT, Computer Science or related field, or equivalent experience.
• At least 8 years of experience as an IT Administrator or similar role.
• Strong problem‑solving ability and capacity to work independently or within a team.
• Excellent communication and interpersonal skills.

Required skills

• Microsoft 365 administration (Entra ID/Azure AD, Exchange Online, Teams, SharePoint Online, OneDrive, Intune).
• Windows and Linux operating systems.
• Networking protocols and hardware troubleshooting.
• Cybersecurity principles, firewalls, antivirus, intrusion detection, phishing protection, data encryption.
• Backup and disaster‑recovery planning.
• Knowledge of ISO‑27001 and SOC2 compliance.