IT Service Manager – Infrastructure & Operations

About the role

The IT Service Manager will lead the delivery and governance of IT infrastructure services across multiple sites for Bosch’s technology hub in Pune. Reporting to senior leadership, you will ensure stable operations, SLA compliance and drive IT transformation initiatives.

Key responsibilities

• Lead delivery of End User Computing, HPE GreenLake, storage and network services.
• Manage remote IT infrastructure operations across all sites.
• Ensure compliance with SLAs, KPIs and service quality standards.
• Oversee incident, problem, change and service request management.
• Drive infrastructure modernization, optimization and standardization through structured projects.
• Prepare and present Monthly Service Reviews and performance indicators to VP‑level leadership.
• Act as primary contact for business stakeholders, vendors and service partners.
• Lead, mentor and develop a 15+ member multi‑skilled team and manage vendor performance.

Required profile

• BE/BTech/BCA/BSc (IT) or equivalent; MCA, MBA (IT) or MSc (IT) preferred.
• 10–12 years of experience in IT Service Management or Project Management.
• Proven experience managing multi‑site, manufacturing IT environments.
• Excellent communication, presentation and stakeholder management skills.

Required skills

• End User Computing (EUC)
• HPE GreenLake
• Storage and Network services
• Servers and overall IT Infrastructure
• Service Management (incident, problem, change, request)
• Project Management and IT Transformation
• Vendor Management