IT Service Engineer

About the role

As an IT Service Engineer at Celonis, you will join the international IT Service Team to ensure seamless IT operations for employees worldwide, providing hands‑on support across macOS and Windows environments.

Key responsibilities

• Act as the first point of contact for IT support requests from employees worldwide, resolving or escalating tickets as needed.
• Provide hands‑on support for macOS and Windows 11 devices, including hardware, software, and network troubleshooting.
• Install, configure, and maintain desktops, laptops, network printers and video‑conferencing equipment (Google Meet, MS Teams).
• Support mobile devices through MDM platforms such as Intune and Kandji, performing basic repairs and replacements when required.
• Document issues, create user guides and participate in a shift‑based schedule to ensure global coverage.

Required profile

• 3‑5 years of IT support experience with both macOS and Windows environments.
• Strong knowledge of Active Directory, Azure AD and TCP/IP networking.
• Proficiency in Microsoft 365 administration and collaboration tools (Teams, Zoom).
• Experience with Mobile Device Management solutions like Intune and Kandji.
• ITIL V4 Foundation certification and excellent communication skills for a multicultural team.

Required skills

• macOS
• Windows 11
• Active Directory
• Azure Active Directory
• TCP/IP networking
• M365 administration
• Microsoft Teams
• Zoom
• Intune
• Kandji
• Google Meet
• Video‑conferencing systems
• Network printers
• ITIL V4 Foundation

What we offer

• Unlimited PTO and flexible hybrid work model.
• Restricted Stock Units (RSUs) and merit‑based refresh grants.
• Comprehensive parental leave (24 weeks primary, 12 weeks secondary).
• Learning and development programs, including mentorship and a dedicated learning platform.
• Well‑being benefits such as subsidized Wellhub membership and mental‑health counseling.