IT Office Operations Manager

About the role

We are looking for a Manager – IT Office Operations to lead the day‑to‑day IT services for our Technology division in Mumbai (with a hybrid work model). The role sits within Etraveli Group, a global flight‑technology provider, and supports internal teams across product, finance and operations.

Key responsibilities

• Oversee the delivery and maintenance of all office IT infrastructure, including desktops, printers, networking and telephony.
• Coordinate with internal stakeholders to prioritize and resolve IT incidents and service requests.
• Manage relationships with external vendors and service providers, ensuring SLA compliance.
• Develop and enforce IT policies, security standards and disaster‑recovery procedures.
• Lead a small team of IT support staff, providing coaching and performance management.

Required profile

• Proven experience managing IT operations in a corporate environment.
• Strong understanding of IT service management processes (e.g., incident, change and asset management).
• Excellent communication and stakeholder‑management abilities.
• Ability to work in a fast‑paced, technology‑driven travel industry.

Required skills