IT Lead Business Analyst - Global Transportation and Trade Compliance

About the role

The IT Lead Business Analyst acts as a partner liaison between the business and the technical team, helping identify opportunities for technology and supporting prioritization. The role focuses on understanding business processes, eliciting and documenting requirements, and coordinating communication among business groups and IT technical teams. It is a hybrid position based in Gurugram.

Key responsibilities

• Build and maintain strong relationships with divisional and functional teams.
• Partner with business and technical teams to agree on the best solution to business problems and the delivery of new solutions and enhancements.
• Define tangible use cases that align technology output with commercial objectives.
• Recommend business process and system changes to improve efficiency and business outcomes.
• Ensure clear communication between business stakeholders and IT technical teams.
• Improve the business analysis function through best practices, process management, mentoring and education.

Required profile

• Bachelor's degree in business administration or computer information systems preferred.
• 6 to 9 years of professional experience in supply chain, with an emphasis on global trade and transportation functions preferred.
• Demonstrated ability to understand, evaluate and recommend changes to business processes.
• Experience working with high-level business stakeholders.
• Ability to support different time zones depending on the project or stakeholder engagement.
• Experience in a regulated environment preferred.

Required skills

• Deep knowledge of global trade and/or transportation solutions, preferably SAP TM or SAP GTS.
• Process mapping and documentation of complex processes, presented clearly.