IT Desktop Support Engineer

About the role

We are looking for an IT Desktop Support Engineer to be the first point of contact for our employees, ensuring smooth daily operations across the office. You will diagnose and resolve hardware, software and network issues, both remotely and on‑site.

Key responsibilities

• Provide first‑line end‑user support for hardware, software and peripheral problems.
• Deploy, configure and upgrade Windows and macOS operating systems, applications and user accounts.
• Troubleshoot local network, Wi‑Fi, VPN and printer connectivity issues.
• Maintain an up‑to‑date inventory of IT assets, software licences and access rights.
• Manage user onboarding and off‑boarding, maintain IT runbooks and support video‑conferencing tools.

Required profile

• Bachelor’s degree in IT, Computer Science, BCA, BSc or a related field.
• At least 1 year of hands‑on experience in desktop support or help‑desk roles.
• Strong problem‑solving abilities and clear communication in English.

Required skills

• Windows operating system administration.
• macOS administration.
• Microsoft 365 and Active Directory.
• Basic network troubleshooting (Wi‑Fi, VPN, printer).
• Hardware diagnostics and software installation.