Jobiglo

No results.

IT Customer Experience Product Specialist

Bosch Group · bengaluru

New
Mid 🇬🇧 English
PowerPoint Power BI Outlook Word SAP Microsoft Salesforce Data analytics Customer journey mapping Agile methodologies CRM Ticketing systems

Job description

About the role

As an IT Customer Experience Product Specialist at Bosch, you will act as a bridge between technology and user needs. You will map customer journeys, analyse feedback, and optimise digital touchpoints to improve satisfaction while collaborating with sales, service and marketing teams.

Key responsibilities

  • Map and evaluate end‑to‑end user journeys to identify pain points and improvement areas.
  • Analyse user feedback, support tickets and NPS data to spot trends and prioritise product fixes.
  • Serve as liaison between customer‑facing teams and product teams, filtering feature requests and bugs.
  • Create and maintain product guides, help‑center articles and internal training materials.
  • Participate in user testing, A/B testing and gather qualitative insights for product roadmaps.
  • Monitor CX and product metrics, providing regular reports to stakeholders.

Required profile

  • M.B.A. (Sales & Marketing/Operations/IT/Analytics) or B.E./B.Tech. in Computer Science/IT.
  • 2–5 years of experience in product management, customer success, UX design or technical support within IT or SaaS.
  • Strong analytical abilities and empathy for users.

Required skills

  • Microsoft Excel
  • PowerPoint
  • Power BI
  • Outlook
  • Word
  • SAP
  • Microsoft (CRM)
  • Salesforce
  • Data analytics
  • Customer journey mapping
  • Software Development Life Cycle (SDLC)
  • Agile methodologies
  • CRM and ticketing systems

Questions fréquentes

Le salaire n'est pas communiqué publiquement par le recruteur. Vous pouvez postuler et négocier directement avec Bosch Group.
Cliquez sur "Postuler maintenant" en haut de la page. Vous pouvez importer votre CV en 1 clic — Jobiglo extrait automatiquement vos informations et postule pour vous.
Source : ats:smartrecruiters

Why are you reporting this job?

Thank you for your report. We will review this job.

Apply in 30 seconds

Enter your email to apply. An account will be created automatically.

By continuing, you accept our terms of use.

Already have an account? Login

Published 2 hours ago

Expires 1 month from now

2 views · 0 interested

Boost your chances

Upload your CV — we will match you with relevant openings.

Analyzing your CV...

Bosch Group

bengaluru