Intermediate ServiceNow Application Developer (HRSD & ITSM)

About the role

UPS is looking for an intermediate ServiceNow Application Developer with strong expertise in HR Service Delivery (HRSD) and IT Service Management (ITSM). You will design, develop, configure and enhance ServiceNow applications supporting enterprise HR and IT processes, covering the full lifecycle from requirements gathering and solution design through scripting, configuration, testing, deployment and ongoing support.

Key responsibilities

• Develop solutions across HRSD modules such as Case Management, Employee Center, HR Services, Lifecycle Events and Integrations.
• Build and enhance ITSM functionality including Incident, Problem, Change, Request, Knowledge, SLAs and CMDB workflows.
• Configure and customize applications using Workflows, Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, Notifications, ACLs and Script Includes.
• Develop custom applications, Service Portal widgets, integrations and automation using JavaScript, GlideScript and server/client-side scripting.
• Implement integrations via REST/SOAP APIs, IntegrationHub, MID Server and third-party systems.
• Support platform upgrades, patching and regression testing, monitor performance and maintain technical documentation.

Required profile

• Bachelor's degree or international equivalent in Computer Science, Information Systems or a related technical field.
• ServiceNow Certified System Administrator (CSA) required; HRSD or ITSM Implementation Specialist certification strongly preferred.
• Experience in Agile/Scrum environments.

Required skills

• Strong scripting in JavaScript, GlideScript and ServiceNow APIs.
• Hands-on experience with employee center, HR cases, lifecycle events, SLAs and ITSM processes.
• Familiarity with ITIL processes and best practices.