Infrastructure Support Specialist

About the role

We are looking for an Infrastructure Support Specialist to provide 24x7 operational support for our Edge infrastructure environment. The role involves monitoring Dell HCI nodes and Juniper networking devices, coordinating with vendor support teams, and ensuring service continuity through proactive maintenance and incident management.

Key responsibilities

• Deliver 24x7 operational support for Edge infrastructure, monitoring Dell HCI nodes and Juniper devices using enterprise monitoring tools.
• Coordinate with Dell and Microsoft support to troubleshoot and resolve HCI‑related issues.
• Perform Dell hardware SBE updates and Microsoft OS patching according to maintenance windows.
• Collaborate with local IT teams and external vendors to diagnose and resolve hardware problems.
• Manage incidents, change requests and service tasks in ServiceNow, adhering to SLAs.
• Support infrastructure maintenance, troubleshooting and operational activities to maintain service continuity.
• Participate in knowledge‑transfer and transition activities, taking ownership of new Edge‑related responsibilities.
• Maintain operational documentation and provide regular status updates to stakeholders.

Required profile

• Proven experience in 24x7 infrastructure support for enterprise environments.
• Strong troubleshooting skills with Dell HCI and Microsoft Windows Server platforms.
• Ability to work collaboratively with internal teams and external vendors.
• Familiarity with ITIL‑based incident, problem and change management processes.

Required skills

• Dell HCI Infrastructure
• Microsoft Windows Server Administration
• Juniper Networking Devices
• ServiceNow (Incidents, Changes, SCTASKs)
• Infrastructure Monitoring & Alert Management
• Hardware & Software Patching
• Vendor Coordination & Support Management
• Incident & Problem Management
• 24x7 Operations Support