Infra Tech Support Practitioner

About the role

The Infra Tech Support Practitioner provides first‑ and second‑level technical assistance for infrastructure, systems, and applications in both production and development environments. The role combines remote and onsite support, acting as the primary point of contact for users and clients to diagnose issues and deliver effective resolutions.

Key responsibilities

• Deliver L1–L2 support for Azure‑based virtual desktop infrastructure and related services.
• Diagnose and resolve incidents across operating systems, networks, and cloud applications.
• Document and, when necessary, escalate complex problems to higher‑level teams.
• Collaborate with cross‑functional groups to improve support processes and service quality.
• Communicate clearly with users to ensure understanding and satisfaction.
• Monitor system performance and suggest improvements.

Required profile

• Minimum 3 years of hands‑on experience with Microsoft Azure Windows Virtual Desktop.
• At least 15 years of full‑time education (equivalent to a university degree).
• Ability to work independently and become a subject‑matter expert.
• Strong organizational skills to manage multiple tickets and priorities.

Required skills

• Microsoft Azure Windows Virtual Desktop

What we offer

• Opportunity to work on both remote and onsite assignments.
• Exposure to a dynamic infrastructure environment.
• Collaboration with a skilled, cross‑functional team.