Information Technology Support Specialist

About the role

The Information Technology Support Specialist will ensure reliable day‑to‑day IT operations for Mango Mass Media. This hands‑on position requires rapid problem‑solving and the ability to support multiple teams in a fast‑paced media environment.

Key responsibilities

• Provide daily support for desktops, laptops, printers and peripherals.
• Troubleshoot hardware, software, network and system issues.
• Set up, configure and maintain operating systems and applications.
• Manage user access, email accounts, passwords and basic cybersecurity practices.
• Monitor network connectivity, Wi‑Fi and internet performance.
• Handle IT asset management, documentation and vendor coordination.
• Ensure data backups and enforce security protocols.
• Support onboarding and off‑boarding processes for staff.

Required profile

• 2–4 years of experience in IT support or system administration.
• Strong problem‑solving ability and quick diagnostic skills.
• Capacity to work independently and juggle multiple requests.
• Good communication skills and a service‑oriented mindset.

Required skills

• Proficiency with Windows, macOS and Linux operating systems.
• Knowledge of networking, firewalls, access points and network management.
• Experience with NAS storage and backup solutions.
• Familiarity with SIEM and security monitoring tools.
• Hands‑on experience with Windows Server and Active Directory.
• Working knowledge of Microsoft 365 / Office 365.
• Understanding of endpoint security solutions (antivirus, EDR, etc.).