HR Contact Center Associate – French & English (12‑month Fixed‑Term)

About the role

Join Amazon’s HR Contact Center team supporting employees across EMEA. As a bilingual (French/English) associate you will be the first point of contact for HR‑related inquiries, handling calls, chats and emails from staff and managers.

Key responsibilities

• Respond to employee queries on benefits, payroll, leave, onboarding, terminations and data management in French and English.
• Use internal knowledge bases, FAQs and SOPs to resolve issues, escalating when necessary.
• Document interactions in case management systems and ensure timely follow‑up.
• Identify gaps in documentation or processes and suggest improvements.
• Provide feedback to enhance overall service quality.

Required profile

• Fluent written and spoken French (B2/C1) and English.
• Strong customer‑service orientation with ability to handle high‑volume, 24/7 rotational shifts including weekends and holidays.
• Experience in administration, call‑center or HR environments is preferred.
• Ability to work with confidential information and in multicultural teams.

Required skills

• Proficiency with Windows operating system.
• Microsoft Office suite (Word, Excel, PowerPoint).
• Outlook email client.

What we offer

• 12‑month fixed‑term contract with Amazon.
• Remote work setup with home‑office equipment support.
• Opportunities to develop HR expertise in a global organization.