Healthcare Back Office Associate – Data Validation & Provider Calls

About the role

This position is a back‑office role within a healthcare environment, based in Kochi. The associate validates application data against uploaded documents and contacts providers when information is missing, ensuring appeals are complete and accurate.

Key responsibilities

• Validate all fields in healthcare applications against faxed or scanned documents.
• Make outbound calls to providers to obtain missing information and document the response.
• Navigate multiple internal systems (including CVSH‑AETNA) to gather and enter data.
• Maintain accurate, timely updates in the database and meet defined KPIs.
• Participate in user‑acceptance testing and attend training sessions with 98‑100% attendance.
• Achieve a typing speed of 25‑30 wpm with at least 90% accuracy.

Required profile

• Bachelor’s degree (or equivalent education).
• Fresh graduates up to 1 year of relevant experience are welcome.
• Flexibility to adapt to monthly schedule changes and varied work hours.
• Strong analytical and comprehension abilities.

Required skills

• Proficiency with Microsoft Word, Excel, PowerPoint and Outlook.
• Effective internet browsing and email communication.
• Ability to navigate CVSH‑AETNA systems.

What we offer

• Permanent employment in a growing healthcare support team.
• Opportunities for skill development and participation in system testing.