Hardware Support Technician – Remote (India)

About the role

Join a global healthcare technology leader as a Hardware Support Technician, providing critical technical assistance to pharmacy teams worldwide. You will work remotely from India, aligning your schedule with US Eastern Time to ensure uninterrupted pharmacy operations.

Key responsibilities

• Troubleshoot and resolve hardware and software issues affecting pharmacy workflows.
• Provide remote technical support via phone and Microsoft Teams.
• Maintain business continuity by adhering to security best practices for sensitive healthcare data.
• Document incidents, manage tickets, and prioritize tasks in a fast‑paced environment.
• Collaborate with global teams to implement reliable technical solutions.

Required profile

• Minimum high school diploma or equivalent.
• 1‑5 years of experience in IT systems, installation, or application support within a remote help‑desk setting.
• Strong verbal and written communication skills, able to explain technical concepts to non‑technical users.
• Ability to work independently, manage time effectively, and deliver exceptional customer service.
• Professional judgment, ethical standards, and discretion when handling sensitive data.

Required skills

• Knowledge of computers, printers, and networking equipment used in small‑business environments.
• Experience providing customer‑facing technical support.
• Familiarity with security best practices for healthcare data.
• Proficiency with Microsoft Teams for phone and chat communication.
• Reliable high‑speed internet connection.

What we offer

• Competitive compensation package with medical and life insurance.
• Full work‑from‑home arrangement.
• Standard government and Emapta benefits.
• Access to modern, inclusive office spaces when needed.
• Mentorship, global exposure, and unlimited upskilling through Emapta Academy.