Gym Community Manager – Member Engagement & Events

About the role

The Gym Community Manager is responsible for creating a welcoming and engaging environment for members. This role combines customer service, marketing, and administrative duties to strengthen member satisfaction and support the gym’s growth.

Key responsibilities

• Welcome new members, provide orientation and address inquiries promptly.
• Organise social events, fitness challenges, workshops and special classes to build community spirit.
• Develop and execute retention strategies, loyalty programmes and personalised follow‑ups.
• Create and manage content for the gym’s social media channels to attract and retain members.
• Plan and run promotional campaigns and build partnerships with local businesses and influencers.
• Maintain an accurate member database and generate regular reports on membership statistics and engagement.
• Assist in scheduling classes and events, ensuring optimal use of facilities.
• Collaborate closely with trainers, instructors and other staff to ensure a cohesive member experience.

Required profile

• Excellent communication and interpersonal skills.
• Strong customer‑service orientation with a proactive approach.
• Organisational ability to manage multiple events and administrative tasks.
• Passion for fitness and a genuine interest in community building.

Required skills

• Social media management
• Event coordination
• Member database management