Guest Relations Associate – Front Office

About the role

The Guest Relations Associate supports the Front Office team by delivering warm, professional service to all guests. You will act as the main point of contact for enquiries, VIP arrivals and special requests, ensuring each interaction reflects Accor’s hospitality standards.

Key responsibilities

• Maintain clear communication across shifts using the provided logbook.
• Respond to guest enquiries and requests promptly and courteously.
• Monitor daily arrivals, especially VIPs and repeat guests, and coordinate any special requirements.
• Stay informed about all hotel services, facilities, and outlet operating hours.
• Ensure the Guest Relations Desk is continuously attended while on duty.
• Know and follow fire and emergency procedures.
• Acquire thorough knowledge of hotel policies related to Guest Relations through training.

Required profile

• Excellent interpersonal and communication skills, fluent in English (additional languages a plus).
• Strong problem‑solving ability and composure under pressure.
• Exceptional attention to detail and organizational skills.
• Ability to multitask and prioritize guest needs in a fast‑paced environment.

Required skills

• Proficiency with computer systems and hotel management software.