Growth Manager – User Growth (10-12 yrs experience)

About the role

Paytm, India’s leading mobile payments and financial services platform, is seeking a Growth Manager to own the end‑to‑end growth strategy for its merchant‑user ecosystem. You will drive the journey from new user acquisition through activation, engagement, retention and conversion into power users, turning merchant insights into scalable growth initiatives.

Key responsibilities

• Own the overall user growth strategy, accountable for active users, engagement, transactions and incremental business outcomes.
• Define and execute lifecycle strategies across acquisition, activation, engagement, retention and reactivation.
• Translate merchant behaviour and data insights into compelling propositions, campaigns and growth interventions.
• Lead integrated execution with CLM, Product, Marketing, Social, Influencer, Regional and Finance teams.
• Identify and prioritise growth opportunities across user cohorts, app journeys, offers and engagement levers.
• Drive continuous experimentation and optimisation to improve conversion, retention and transaction frequency.
• Own senior stakeholder reviews, performance narratives, risk assessments and forward‑looking growth plans.
• Build strong operating rhythms, ensuring clear ownership, prioritisation and timely delivery.
• Mentor and lead growth teams, fostering cross‑functional collaboration and roadmap alignment.

Required profile

• 10–12 years of experience in consumer internet, fintech, payments, e‑commerce or high‑scale consumer businesses.
• Proven track record of owning growth and business outcomes at scale.
• Deep expertise in consumer growth, lifecycle/CLM, engagement, retention, campaigns and experimentation.
• Strong analytical and commercial orientation with budget/P&L management experience.
• Excellent senior stakeholder management and cross‑functional leadership skills.
• Experience building and leading high‑performing teams in fast‑paced, ambiguous environments.

What we offer

• A collaborative, output‑driven program that unites businesses through technology.
• Opportunities to improve average revenue per user via cross‑sell initiatives.
• 360° feedback from peer teams on your support of their goals.
• A culture of earned respect from peers and managers.