Growth & CLM Leader (6-9 yrs experience)

About the role

We are looking for a strategic and hands‑on Growth & CLM Leader to own growth for the Paytm for Business app across activation, engagement, retention and win‑back, with a strong focus on service/product journeys. The role will build a data‑led growth engine through analytics, experimentation, lifecycle marketing and AI/agentic automation, while leading a high‑performing Growth & CLM team.

Key responsibilities

• Own app growth across activation, engagement, retention, monetization and win‑back.
• Drive growth for key service/product journeys and optimise critical user funnels.
• Build and scale CLM programmes across onboarding, activation, engagement, retention and reactivation.
• Drive experimentation, A/B testing, personalisation and funnel optimisation.
• Leverage AI/GenAI and agentic capabilities to automate and improve growth and CLM.
• Use customer data, cohorts and analytics to identify growth opportunities and measure impact.
• Partner with Product, Engineering, Analytics, Marketing, Business and Operations teams to deliver growth charters.
• Lead and mentor Growth Managers and CLM execution teams.

Required profile

• 6‑9 years of experience in Growth, Product, CLM, Consumer Internet or Fintech.
• Experience in Tier‑1 product/consumer internet/fintech companies; Tier‑1 institute preferred.
• Proven track record of driving app growth and lifecycle marketing at scale.
• Strong understanding of growth funnels, retention, engagement, experimentation and CLM.
• Hands‑on experience with AI/GenAI/Agentic capabilities for growth automation.
• Strong data orientation with excellent analytical and problem‑solving skills.
• Proven people leadership experience managing Growth and/or CLM teams.
• High ownership, structured thinking and strong execution orientation.

What we offer

• Opportunity to contribute to Paytm’s mission of bringing half a billion Indians into the mainstream economy.
• Be part of India’s largest digital lending story and help democratise credit for consumers and merchants.