Group Lead, Global GBS

About the role

Kraft Heinz is looking for an experienced Group Lead, Global GBS, to oversee and optimise global business services operations and drive efficiency across its functions. The role leads a team, implements strategic initiatives and ensures high-quality service delivery.

Key responsibilities

• Lead and manage a team of GBS professionals in a collaborative, high-performing environment
• Drive change management initiatives to optimise global business services processes and systems
• Oversee financial management aspects, including budgeting, forecasting and cost control
• Develop and execute operational strategies to improve efficiency, productivity and service quality
• Implement and monitor performance management frameworks tracking team and individual KPIs
• Identify, analyse and implement process improvements across all GBS functions
• Manage projects from initiation to completion, within timelines, budgets and scope
• Assess and mitigate operational and financial risks
• Coach, mentor and develop team members
• Manage vendor relationships and ensure SLAs are met

Required profile

• Proven experience in Change Management, with a track record of leading organisational change
• Strong background in Financial Management, including budgeting, forecasting and financial analysis
• Demonstrated leadership skills and extensive experience in Operations Management within a global business services context
• Experience in Vendor Management, including contract negotiation and performance monitoring

Required skills

• Performance Management (PM) methodologies and tools
• Process improvement
• Project management principles and managing multiple projects concurrently
• Risk management frameworks and mitigation strategies