Global Complaint Operations Intern

About the role

The Global Complaint Operations Intern will support the Product Quality Complaint Management team in handling, tracking and monitoring product quality complaints. The role offers exposure to pharmaceutical quality systems, data analysis, reporting and cross‑functional stakeholder communication while ensuring compliance with company procedures and regulatory requirements.

Key responsibilities

• Assist in reviewing, processing and maintaining product quality complaint records in electronic quality systems.
• Compile complaint data for management reports, dashboards and monthly trending activities.
• Support documentation, meeting minutes, action trackers and ensure compliance with quality standards.
• Participate in continuous‑improvement projects, develop job aids and identify automation opportunities.
• Collaborate with the Complaint Investigation Unit and other cross‑functional teams, and support ad‑hoc operational projects.

Required profile

• Pursuing or recently completed Bachelor’s/Master’s degree in Pharmacy, Life Sciences, Biotechnology, Microbiology or Pharmaceutical Sciences.
• Strong attention to detail, good written and verbal communication, analytical mindset and ability to work in a team environment.

Required skills

• Python programming
• Microsoft Excel, PowerPoint and Outlook
• Data analysis, data visualization and data wrangling
• Database management and data science concepts
• Clinical research knowledge
• Cloud data catalog usage
• Data security principles
• Key performance indicator (KPI) tracking
• Project management
• Vendor relationship management