Front Office Supervisor – GSA

About the role

Accor is seeking a proactive Front Office Supervisor (GSA) to lead daily front‑desk operations and ensure exceptional guest experiences across its hotel portfolio. You will act as the key liaison between guests, front‑office staff, and other hotel departments, maintaining high service standards and operational efficiency.

Key responsibilities

• Conduct daily briefings, communicate essential information, and supervise front‑office staff to deliver top‑quality service.
• Review workflow, analyze rate variance reports, approve discounts, and monitor room revenue control.
• Document guest issues, manage shift handovers, and coordinate with Guest Relations and other departments.
• Maintain cleanliness and orderliness of front‑of‑house and back‑of‑house areas.
• Oversee billing, guest credit checks, and resolve discrepancies promptly.
• Handle full‑house situations, overbooking, and relocation arrangements.
• Ensure safety, security, loss‑control policies, and manage emergency procedures.
• Perform nightly audit processes and supervise on‑call valet desks.

Required profile

• Diploma or degree in Tourism or Hospitality Management.
• Minimum of 2 years of experience in a similar front‑office supervisory role.
• Excellent reading, writing, and oral proficiency in English.

Required skills

• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Word.
• Proficiency in Microsoft PowerPoint.