Front Office Receptionist

About the role

The Front Office Receptionist will be the first point of contact for guests at Valmere Hotels & Resorts in Siliguri. This full‑time, on‑site position ensures a warm, efficient, and memorable experience from arrival through departure.

Key responsibilities

• Greet guests with a professional and friendly demeanor.
• Manage check‑in and check‑out procedures accurately.
• Handle room reservations, inquiries, and phone calls.
• Coordinate with housekeeping and other departments to fulfill guest requests.
• Maintain up‑to‑date guest records and process payments.
• Resolve guest concerns promptly and courteously.
• Keep the front‑desk area organized and uphold brand standards.
• Support overall hotel operations with a focus on guest satisfaction.

Required profile

• Strong front‑office and reception duties experience (check‑in/out, reservation handling, front‑desk administration).
• Excellent customer service and communication skills.
• Professional phone etiquette and ability to manage multiple calls.
• Basic computer literacy; familiarity with hotel management or reservation software is a plus.
• Previous hospitality or front‑office experience preferred but not mandatory.
• Flexibility to work shifts, weekends, and holidays.
• Professional appearance and demeanor.
• Minimum high school diploma; hospitality certificate advantageous.

Required skills

• Computer literacy
• Hotel management software
• Reservation software