Front Office Executive – Reception & Customer Service

About the role

We are seeking a professional, well‑groomed Front Office Executive to be the first point of contact for visitors, clients, students and industry partners at the International Gemological Institute in Bangalore. The role involves managing the reception area, handling calls, coordinating appointments and supporting administrative activities in line with IGI’s international standards.

Key responsibilities

• Welcome and greet clients, visitors, students, vendors and business associates in a courteous manner.
• Manage the reception desk, maintain visitor registers and coordinate access with relevant departments.
• Answer incoming calls, transfer them appropriately, take messages and handle general email correspondence.
• Coordinate client appointments, meetings and scheduled visits with internal teams.
• Maintain reception supplies, handle courier and parcel distribution, and schedule meeting rooms.
• Assist the Admin/HR team with routine office activities and liaise with housekeeping, security and support staff.

Required profile

• Pleasant, confident and professional personality with ability to interact with international and domestic clients.
• Experience in a premium corporate, luxury, hospitality, jewellery or gemological environment is an advantage.
• Ability to maintain confidentiality and handle multiple inquiries calmly.
• Strong interpersonal skills and a service‑oriented approach.

Required skills

• Proficiency in MS Office, including Word, Excel and Outlook.
• Basic computer operations.