Front Office Executive – Reception & Administrative Support

About the role

The Front Office Executive is the first point of contact for visitors and callers, representing the company’s professional image. This role combines reception duties with administrative support to ensure smooth daily operations. The position requires handling multiple tasks simultaneously while maintaining a courteous and efficient service standard. The role supports overall office efficiency and contributes to a positive experience for clients and employees alike.

Key responsibilities

• Greet visitors, provide information, and direct them to the appropriate departments or personnel.
• Answer, screen, and forward telephone calls, taking accurate messages and ensuring timely follow‑up.
• Manage appointments, schedule meeting rooms, and maintain calendars for staff and executives.
• Sort incoming mail, distribute to relevant parties, and prepare outgoing correspondence.
• Maintain visitor logs, update files and databases to ensure accurate record keeping.
• Address guest complaints promptly, resolve issues when possible, and escalate complex matters to senior staff.
• Coordinate facility upkeep, ensuring the reception area remains clean, safe, and well‑presented.

Required profile

Required skills