Front Office Executive

About the role

The Front Office Executive serves as the primary point of contact for visitors and callers, representing the organisation’s professional image. This role ensures the reception area runs smoothly, handling communications, scheduling and basic administrative tasks.

Key responsibilities

• Greet and welcome guests, issue visitor badges and maintain the visitor log.
• Answer, screen and forward incoming phone calls; manage emails and couriers.
• Handle incoming and outgoing mail, parcels and prepare correspondence.
• Maintain a clean, tidy and well‑stocked reception area.
• Schedule appointments, manage front‑desk calendars and coordinate meeting rooms.
• Control access to the office, ensuring security and safety protocols are followed.
• File, scan, copy and update documents as required.
• Monitor office supplies, place orders and track expenses.
• Assist with travel arrangements and other ad‑hoc administrative duties.

Required profile

• Friendly, easy‑going personality with strong interpersonal skills.
• Professional demeanor and customer‑oriented attitude.
• Ability to handle complaints and provide accurate information.
• 1–5 years of experience in a similar front‑desk or receptionist role.
• High school diploma; a bachelor’s degree in hospitality or related field is a plus.

Required skills

• Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint).
• Experience operating office equipment such as printers, scanners and fax machines.
• Basic knowledge of office management and bookkeeping tasks.