Front Office Executive

About the role

The Front Office Executive joins Villavi Group’s hotel in Puducherry to be the first point of contact for guests. This full‑time, on‑site position ensures smooth check‑in and check‑out processes, handles reservations, and supports the overall guest experience.

Key responsibilities

• Welcome guests and manage all check‑in and check‑out procedures.
• Handle reservation inquiries, bookings, and maintain accurate guest records.
• Answer phone calls, respond to guest inquiries, and coordinate with housekeeping and other departments.
• Keep the reception area clean, organized, and presentable.
• Assist with billing, payments, and basic administrative duties.
• Provide prompt, courteous customer service and resolve guest issues or requests.

Required profile

• Strong front‑office and receptionist skills, including check‑in/check‑out and reservation management.
• Excellent communication and interpersonal abilities.
• Solid customer‑service focus with the ability to create positive guest experiences.
• Basic computer literacy; familiarity with hotel management or reservation software is a plus.
• Prior hospitality or front‑office experience preferred but not mandatory.
• Flexibility to work weekends, holidays, and varying shifts.
• Professional appearance, dependable work ethic, and calm demeanor in busy situations.
• Proficiency in English; additional regional languages are advantageous.

Required skills

• Computer literacy
• Hotel management software

What we offer

• Opportunity to contribute directly to guest satisfaction.
• Professional environment that values reliability and courtesy.
• Potential for growth within the hospitality sector.