Front Office Executive – Hotel Reception

About the role

We are looking for a Front Office Executive to join our flagship Grand Hotel in South Mumbai. In this full‑time, on‑site position you will be the first point of contact for guests, handling check‑ins, reservations and day‑to‑day reception duties while ensuring a warm and professional experience.

Key responsibilities

• Greet guests, manage check‑ins and check‑outs, and issue room keys.
• Handle reservations, telephone and email enquiries, and maintain the front‑office computer system.
• Process payments, post charges to guest folios, and manage billing.
• Assist guests with restaurant, transportation or entertainment bookings and safe‑deposit services.
• Address guest queries and complaints, escalating to management when necessary.
• Maintain a clean, organized reception area and keep records of room availability.

Required profile

• Excellent interpersonal and communication abilities.
• Experience in front‑office or receptionist duties within hospitality.
• Ability to work independently and as part of a team.
• Degree in Hospitality, Business Administration or a related field.
• Knowledge of a foreign language is a plus.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.