Front Office Executive – Hotel Reception

About the role

The Front Office Executive will be the first point of contact for guests at our flagship Grand Hotel in South Mumbai. This full‑time, on‑site role involves welcoming visitors, managing reservations, and ensuring a smooth and pleasant reception experience.

Key responsibilities

• Greet and check‑in guests, assign rooms and issue keys.
• Handle reservations, cancellations and modifications via phone, email and the front‑office system.
• Answer guest inquiries, resolve complaints and coordinate with other departments.
• Maintain accurate records of room availability, guest accounts and billing.
• Process payments, compute bills and manage cash handling.
• Provide information on hotel services, make restaurant, transport or entertainment bookings for guests.
• Ensure the reception area remains clean, organized and welcoming.

Required profile

• Degree in Hospitality, Business Administration or a related field.
• Excellent interpersonal, communication and customer‑service skills.
• Experience in front‑office duties, including reservations and guest handling.
• Ability to work independently and as part of a team.
• Knowledge of a foreign language is an advantage.

Required skills

• Proficiency in Microsoft Word.
• Proficiency in Microsoft Excel.
• Proficiency in Microsoft Outlook.