Front Office Executive – Front Desk

About the role

The Front Office Executive is the first point of contact for guests, responsible for delivering a seamless check‑in experience and ensuring accurate billing. This role supports the front desk team, handles guest inquiries, and upholds Marriott’s service standards.

Key responsibilities

• Process all guest check‑ins, verify identity and payment, assign rooms and issue keys.
• Set up accurate guest accounts, enter Marriott Rewards information, and ensure rates match market codes.
• Secure payment before issuing keys, verify and adjust billing, and compile daily and cashier reports.
• Provide guests with directions, property information, and accommodate special requests by coordinating with appropriate staff.
• Handle all payment types, vouchers, paid‑outs, and charges; balance and drop receipts; secure cash at shift start and end.
• Obtain manual authorizations, follow accounting procedures, and notify loss‑prevention/security of any theft reports.
• Assist management in training, evaluating, counseling, motivating and coaching employees; act as a role model for fair‑treatment policies.
• Maintain positive working relationships, support team goals, and address employee concerns.
• Follow company policies, report accidents, complete safety training, and maintain a professional appearance and confidentiality.
• Welcome and acknowledge guests, anticipate service needs, assist individuals with disabilities, and use clear, professional language.
• Answer telephones with proper etiquette, ensure quality standards, and use computers/POS systems for information entry.

Required profile

• High school diploma or G.E.D. equivalent.
• At least 1 year of related work experience in hospitality.
• At least 1 year of supervisory experience.
• No specific license or certification required.

Required skills

• POS systems