Front Office Associate

About the role

We are seeking a Front Office Associate to deliver exceptional guest experiences at our Hyatt Place hotel. The role involves managing check‑in and check‑out processes, handling guest inquiries, and supporting food and beverage service.

Key responsibilities

• Act with integrity, honesty and uphold Hyatt Place culture and values.
• Greet guests and manage check‑in/check‑out, verifying ID, registration, credit details and posting charges.
• Provide assistance such as luggage handling, coffee service, directions, wake‑up calls, and future reservations.
• Respond to guest inquiries, coordinate special service requests and inform guests about hotel amenities.
• Answer telephone calls courteously following Hyatt Place standards.
• Maintain daily logbook, record lost‑and‑found items and control room keys.
• Prepare, set up and stock food and beverage areas, ensuring quality and adherence to recipes and presentation standards.
• Operate the POS system, take food orders, serve guests and use suggestive selling techniques.
• Keep service areas clean and organized, clearing tables promptly.
• Assist housekeeping with laundry, room cleaning and public area maintenance as needed.
• Follow all Hyatt Place operational policies, including cash and credit card handling, safety, security and other standards.