Front Office Associate – Hotel Guest Services Manager

About the role

Join our hotel team to create memorable experiences for every guest. As a Front Office Associate you will lead daily front‑office operations, ensure smooth check‑in and check‑out processes, and uphold the highest standards of hospitality.

Key responsibilities

• Oversee front‑office activities, including guest registration, room inventory management and policy compliance.
• Monitor guest satisfaction, address service issues promptly and drive continuous improvement.
• Support revenue initiatives by promoting hotel services and executing up‑selling tactics.
• Provide regular updates and training to keep the team informed about hotel offerings and local attractions.
• Welcome guests, respond to inquiries and resolve concerns to maintain service excellence.
• Manage VIP reservations and ensure a seamless, elevated experience for high‑value guests.
• Supervise, coach and develop front‑office staff, fostering a positive work environment.

Required profile

• Proven experience in a front‑office or guest‑service management role within hospitality.
• Strong leadership and team‑management abilities.
• Excellent communication and guest‑centric attitude.
• Effective problem‑solving skills and attention to detail under pressure.
• Proficiency in English; additional languages are a plus.
• Flexibility to work varied hours.

Required skills

• Hotel Property Management System (PMS) proficiency

What we offer

• Opportunity to work with a global hospitality brand.
• Dynamic team environment focused on guest excellence.
• Career development and training programs.