Front Office Associate – Guest Services

About the role

We are looking for a Front Office Associate who will create memorable first impressions for our guests at voco™ Amritsar. The role involves handling check‑in and check‑out, processing payments and providing local insights to ensure every stay feels seamless and welcoming.

Key responsibilities

• Welcome guests with a warm, personalized greeting and acknowledge IHG Rewards Club members.
• Process reservations, take and manage payments, and ensure swift check‑in and check‑out procedures.
• Anticipate guest needs, offering tailored recommendations and assistance with billing or restaurant queries.
• Maintain accurate guest records using the property’s computer systems.

Required profile

• Strong communication skills to handle guest concerns and compliments.
• Problem‑solving ability to turn issues into positive experiences.
• Fluency in the local language; additional languages are a plus.
• Basic literacy, numeracy and computer proficiency.

What we offer

• Competitive salary and full uniform.
• Generous room discounts and comprehensive training.
• Inclusive culture with equal opportunity employment.
• Wellbeing support through the myWellbeing framework.