Front Office Associate – Front Desk & AYS

About the role

Process guest check‑ins and check‑outs, manage room assignments, handle payments and provide front‑desk support for guests at a Marriott property in Mumbai.

Key responsibilities

• Check guests in and out, assign rooms, process late‑check‑out requests and room changes.
• Secure payments, activate or re‑issue room keys, and handle cash, checks and credit‑card authorizations.
• Verify rates, document exceptions and adjust billing as needed.
• Communicate room availability to housekeeping and other staff, and update the system on departures.
• Answer telephone calls, record guest requests, provide directions and arrange transportation.
• Maintain daily reports, contingency lists and credit‑card authorization reports.
• Count and secure the cash drawer at the start and end of each shift.
• Notify loss‑prevention or security of any theft or suspicious activity.

Required profile

• High school diploma or G.E.D. equivalent.
• No prior related work experience required.
• No supervisory experience required.
• Ability to stand, walk or sit for extended periods and lift objects up to 10 lb.
• Professional appearance and ability to communicate clearly in English.