Front Office Administrator

About the role

The Front Office Administrator serves as the first point of contact for visitors, students, and staff, ensuring smooth daily operations within the department. This role combines reception duties, administrative support, and event coordination in a fast‑paced academic environment.

Key responsibilities

• Answer, screen, and route incoming calls; manage departmental email inboxes.
• Provide front‑line information on academic programs, campus services, office hours, and general inquiries.
• Draft correspondence, type memos, and maintain digital and physical filing systems.
• Manage calendars, coordinate meetings, and book seminar rooms or lecture halls.
• Monitor and order office supplies, track inventory levels, and handle procurement requests.
• Process forms, update university databases, and assist with data entry for audits or reports.
• Support departmental events such as seminars and orientations; manage incoming/outgoing mail and courier deliveries.

Required profile

• Education: High school diploma or Associate’s degree required; Bachelor’s degree preferred.
• Experience: 2–3 years of administrative or customer‑service experience, ideally in higher education or a corporate setting.
• Soft skills: Strong interpersonal abilities, confidentiality, and composure in a high‑volume environment.

Required skills