Front Desk Receptionist

About the role

The Front Desk Receptionist will be the first point of contact for members and visitors at MMA Matrix’s 10,000‑sq‑ft gym in Mumbai. Working full‑time on‑site, you will create a welcoming atmosphere, handle member check‑ins, and support daily administrative tasks in a fast‑paced fitness environment.

Key responsibilities

• Greet members and visitors, answer phone calls, and respond to inquiries.
• Manage membership check‑ins, registrations, and renewals according to gym policies.
• Process payments and promote current services and promotions.
• Maintain accurate records, schedule appointments or classes, and coordinate with trainers and staff.
• Keep the reception area clean, organized, and safe.
• Resolve customer concerns promptly and professionally.
• Perform basic clerical duties such as filing, data entry, and handling correspondence.

Required profile

• Strong customer service and communication skills to interact effectively with members, visitors, and staff.
• Professional appearance, reliable time management, and a courteous, service‑oriented attitude.
• Ability to work full‑time on‑site with flexible hours, including evenings, weekends, and holidays.
• Prior experience in a gym, fitness centre, hospitality, or other customer‑facing role is advantageous.
• Interest in fitness or wellness and comfort in a fast‑paced environment.