Front Desk Receptionist – Hotel Front Office Executive

About the role

The Front Desk Receptionist will be the first point of contact for guests, delivering a warm and professional welcome. Working within a busy hotel environment, you will manage guest arrivals, departures and day‑to‑day front office operations.

Key responsibilities

• Greet and assist hotel guests with a courteous and friendly demeanor.
• Handle check‑in and check‑out procedures efficiently.
• Manage room reservations, bookings, and maintain accurate guest records.
• Answer telephone calls, respond to enquiries, and fulfill guest requests.
• Coordinate with Housekeeping, Restaurant and other departments to ensure smooth operations.
• Address guest complaints and resolve issues promptly and professionally.
• Maintain the reception desk, process billing, and prepare daily reports.
• Uphold hotel hospitality standards to ensure an excellent guest experience.

Required profile

• Female candidate with 3–5 years of relevant hotel/front office experience.
• Excellent communication skills in Hindi and English.
• Professional grooming and a pleasant personality.
• Strong guest‑handling and problem‑solving abilities.
• Ability to work independently and manage multiple tasks.

Required skills

• Good computer knowledge.
• Experience with hotel PMS/booking software (advantageous).

What we offer

• Competitive salary aligned with market standards and candidate experience.
• Full‑time, permanent position in a dynamic hospitality team.