Front Desk Attendant

About the role

The Front Desk Attendant will be the first point of contact for guests at The Westin Pushkar Resort and Spa, delivering a warm welcome and ensuring smooth check‑in and check‑out experiences. This full‑time, on‑site position supports the resort’s high standards of service and contributes to a memorable stay for every guest.

Key responsibilities

• Greet guests, manage check‑in and check‑out procedures, and handle room reservations.
• Answer phone calls and in‑person inquiries, providing accurate information about the resort and local attractions.
• Process payments, maintain guest records, and ensure accurate billing.
• Coordinate with housekeeping and other departments to fulfill guest requests and resolve issues promptly.
• Maintain a tidy and polished reception area in line with brand standards.

Required profile

• Strong customer‑service orientation with a friendly, professional demeanor.
• Excellent verbal and written English communication; additional languages are a plus.
• Ability to work flexible schedules, including weekends, holidays, and varying shifts.
• Professional appearance, high attention to detail, and ability to multitask in a fast‑paced environment.
• High school diploma or equivalent; hospitality education or certifications are advantageous.

Required skills

• Proficiency with reservation or Property Management System (PMS) software.
• Experience handling multi‑line phone systems and telephone etiquette.
• Accurate data entry, record‑keeping, and payment processing skills.