Front Desk Associate

About the role

We are looking for a Front Desk Associate to join Hotel Nandan, a 56-room boutique hotel in Guwahati. This full-time, on-site position is the first point of contact for our corporate and business guests, ensuring a smooth and welcoming experience from arrival to departure.

Key responsibilities

• Greet guests, manage check-in and check-out procedures, and handle reservations and inquiries.
• Answer telephone calls and coordinate with housekeeping and other departments.
• Process payments, maintain accurate guest records, and operate the hotel management system.
• Assist guests with requests, provide information about hotel services and local attractions, and resolve any concerns.

Required profile

• Strong customer service and communication abilities.
• Professional phone etiquette and reception skills.
• Ability to work flexible hours, including weekends and holidays.
• High school diploma or equivalent; hospitality or administration training is a plus.

Required skills

• Computer literacy – ability to use hotel management software, email and standard office applications.

What we offer

• Opportunity to work in a modern, design-focused hotel serving corporate travelers.
• Professional development in the hospitality sector.