Forward Deployed Engineer - AI Resilience

About the role

Cisco's Splunk Agent Resilience team builds scalable, cost-effective evaluation and guardrails so AI agents behave as intended, improving reliability and reducing risk. As a Forward Deployed Engineer (FDE), you work at the intersection of software engineering, customer engagement and product innovation, partnering with large enterprise customers to deploy AI into production and collaborating with internal Product and Engineering teams to improve the platform.

Key responsibilities

• Partner with enterprise customers to understand their technical requirements and business goals
• Design scalable AI solution architectures and guide customers through production deployments
• Build integrations, prototypes and reusable tools that accelerate customer success
• Lead technical workshops, architecture discussions and troubleshoot complex production issues
• Share customer feedback with Product and Engineering teams to influence future enhancements
• Create documentation, reusable best practices and technical assets for future deployments

Required profile

• Bachelor's degree in Computer Science or a related technical field (or equivalent experience)
• 4+ years of software engineering experience building production-grade applications
• Experience with APIs, distributed systems, cloud platforms or backend development
• Hands-on experience with AI tools such as Claude Code, Codex, Cursor, etc.
• Strong troubleshooting skills and excellent communication with enterprise customers
• Comfortable in fast-paced, ambiguous environments; interest in AI, machine learning or developer platforms

Preferred qualifications

• Deploying or supporting Generative AI, LLM or ML applications in production
• Kubernetes, cloud infrastructure, observability or MLOps experience
• Customer-facing technical solutions, reusable developer tools or consulting/solutions engineering background
• Programming languages such as Python or Java