Food & Beverage Ambassador

About the role

The Food & Beverage Ambassador will be the first point of contact for guests in the hotel’s restaurants, lounges and banquet areas, delivering warm hospitality and ensuring a memorable dining experience.

Key responsibilities

• Welcome and greet guests, creating a positive first impression.
• Present menus, explain items and specials, and make recommendations.
• Take accurate orders and coordinate with kitchen and bar staff for timely service.
• Maintain clean, organized dining areas and service stations.
• Monitor guest satisfaction, respond to requests, and resolve concerns promptly.
• Promote hotel dining venues, special promotions and upsell food and beverage items.
• Handle guest billing accurately using POS systems.
• Assist with table set‑up and clearing before and after service, especially during busy periods.

Required profile

• Diploma or degree in Hotel Management, Hospitality Management or Food & Beverage Service (preferred).
• 1–3 years of experience in restaurant, hotel, resort or similar hospitality environment; fresh graduates from recognized institutes may be considered.
• Strong communication and interpersonal skills with a customer‑service mindset.
• Ability to work shifts, weekends and holidays as required.
• Well‑groomed appearance and professional etiquette.

Required skills

• Basic understanding of POS (Point‑of‑Sale) systems and billing procedures.

What we offer

• Opportunity to join a prestigious pre‑opening team in a luxury hotel.
• Exposure to high‑end hospitality standards and career development.