Executive – Inbound Call & Back Office Transactions (UK Utilities)
EXL · Pune
Job description
About the role
The Executive will manage inbound calls and back‑office transactions for a UK utilities client. The role focuses on delivering high‑quality service while adhering to strict Service Level Agreements (SLAs).
Key responsibilities
- Handle inbound calling and process back‑office transactions in accordance with client‑defined SLAs.
- Follow documented desktop procedures to ensure accurate transaction processing.
- Meet assigned targets and maintain compliance with quality parameters.
- Monitor performance metrics and strive to exceed customer satisfaction expectations.
Required profile
- Strong attention to detail and ability to follow documented procedures.
- Capacity to work under strict deadlines and meet SLA targets.
- Commitment to maintaining high quality and customer satisfaction.
Required skills
What we offer
- Opportunity to work within a dynamic utilities environment.
- Exposure to SLA‑driven performance metrics.
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Published 1 month ago
Expires 3 days from now
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EXL
Pune
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