Executive Housekeeper

About the role

We are seeking an experienced Executive Housekeeper to lead the housekeeping operations at Grand Mercure Bengaluru Gopalan Mall. The role ensures that guest rooms, public areas and facilities consistently meet the highest standards of cleanliness and presentation.

Key responsibilities

• Oversee daily operations of the housekeeping department.
• Supervise, train, schedule and evaluate housekeeping staff.
• Maintain cleanliness and presentation standards for guest rooms, public areas and facilities.
• Develop and implement cleaning procedures and quality‑control measures.
• Manage departmental budgets, expenses and resources.
• Monitor inventory of linens, cleaning supplies, guest amenities and equipment.
• Coordinate with Front Office, Maintenance, Laundry and other departments to ensure efficient operations.
• Handle guest complaints and special requests promptly and professionally.
• Ensure compliance with health, safety, sanitation and environmental regulations.
• Conduct regular inspections of rooms and public areas.
• Maintain records of staff attendance, inventory, inspections and maintenance requests.
• Assist in preparing departmental reports and performance metrics.

Required profile

• Bachelor’s degree or diploma in Hospitality Management, Hotel Management or a related field (preferred).
• 7–10 years of housekeeping experience with proven managerial experience.
• Strong knowledge of housekeeping operations, cleaning techniques and industry standards.
• Experience with property management systems (PMS) and housekeeping management software is an advantage.

Required skills

• Property Management System (PMS) proficiency.
• Housekeeping management software proficiency.