Executive - Dispatch (Last mile Delivery)

About the role

We are seeking a proactive and detail‑oriented Executive to lead our last‑mile delivery and dispatch operations. The role will coordinate warehouses, transport partners, delivery teams and customer support to ensure timely and accurate deliveries.

Key responsibilities

• Plan and execute daily dispatch schedules based on customer orders and delivery commitments.
• Allocate shipments to delivery partners and internal teams, ensuring dispatch accuracy and proper documentation.
• Coordinate with warehouse teams to guarantee orders are picked, packed and dispatched on time.
• Track deliveries from dispatch to successful customer installation, handling delays, route issues and escalations.
• Collect proof of delivery (POD) and update systems promptly.
• Collaborate with Customer Experience, Sales, Warehouse and Logistics teams to ensure smooth order fulfillment.
• Maintain communication with third‑party logistics partners to uphold service quality.
• Monitor key metrics such as On‑Time Delivery, Dispatch Accuracy, Delivery Success Rate and Customer Satisfaction, preparing regular operational reports.
• Identify and implement process improvements to boost efficiency and reduce costs.
• Maintain accurate dispatch records, ensure compliance with SOPs, safety standards and transportation regulations, and manage inventory reconciliation for discrepancies.

Required profile

• Bachelor's degree in Logistics, Supply Chain, Operations Management, Commerce or a related field.
• 1–4 years of experience in logistics, dispatch operations, last‑mile delivery, warehouse operations or supply chain management.
• Prior experience in e‑commerce, retail, furniture, mattress, consumer durable or D2C businesses is preferred.

Required skills